Our SLA, in plain English.

We at WebNX prefer to keep our promises simple and straightforward. So we've tried to cut out the “legalese” and keep things as basic as possible.

WebNX guarantees no less than 100% uptime per month. Outages in excess of 0% of the month will be credited one day for every 15 minutes of downtime.

We guarantee that power will be uninterrupted throughout the month. This is backed up by UPS power along with multiple megawatt generators. Outages in excess of 0% will be credited one day for every 15 minutes of power loss.

Best efforts will be made to have the hardware replaced immediately, but it is guaranteed to be completed within two hours of confirmed failure. Should the original hardware not be replaceable, a secondary system will be built and provisioned within eight hours until proper replacement parts can be delivered.

This guarantee does not cover data loss due to hardware failure. Clients are strongly encouraged to maintain regular, offsite backups.

The following criteria must be met to qualify for SLA credit:

1. 01Client must send in request for credit within 72 hours of outage.
2. 02Client must have account maintained in good standing at the time of request.
3. 03Client must not have had outstanding balances in excess of three business days in the last two billing cycles.
4. 04Servers disconnected for nonpayment, abuse, or other reasons at the time of outage do not qualify for credit.
5. 05Credit shall not exceed 100% of billing in a thirty-day cycle.
6. 06Outages due to scheduled network or hardware maintenance are not eligible for SLA credit.
7. 07Outages due to client misconfiguration of software are not eligible for SLA credit.
8. 08Outages due to Force Majeure, including fire, earthquakes, riots, explosion, Sharknado, declared or undeclared wars, terrorist acts, insurrection, extraterrestrial invasion, injunction, or other event(s) outside the control of WebNX and its partners are not eligible for SLA credit.