Now that we have a better understanding of what happened we would like to give everyone an update.
One of our old generators that have worked for years and was recently load tested had a mechanical failure and caught fire resulting in power being cut to our core routers and fire suppression system controlling the fire. Unfortunately, the fire department opted to cut power to the rest of the building as a precaution even though the power systems were independent. We are currently waiting for an emergency inspector to arrive to give the all-clear so we can bring most of the servers in Ogden back online. Some servers will have an extended outage as they may require rebuilds due to some water damage. Those builds have a high probability that data is intact.
We would like to thank you for your patience and know that we are doing everything we can to get everyone back online.
If you have a Server at our LA location and need help please email us at email@example.com